• All the products ordered within PAKISTAN will be delivered within 2-3 working days, and our delivery timings across the country are between 9 am - 6 pm.
• Original shipping charges, customs duties, and taxes incurred at the purchase are non-refundable. Unfortunately, if you refuse delivery, we will have to deduct that cost from the refund amount since the courier has already paid the charge on your behalf.
• Cash On Delivery (COD) and Instore-Pickup option is only available in PAKISTAN.
• For most shipments, customs/import duties are applied once the parcel reaches its destination. Handling charges and customs duties and vary from country to country and are usually implemented when the order reaches its destination. Unfortunately, we have no control over these charges, so the charges will have to be borne by the customer once the parcel reaches your country.
• Depending on the specific product you have ordered and the country we are shipping to, our courier partner might ask you for certain documents (e.g. National ID, Tax ID or NOC letters) which need to be shared by you to complete and clear the requirements of the customs department.
• Due to the current situation, customers will be notified if there is any delay in the delivery of products. Please note that delivery might take longer than the indicated timings during sale and promotion periods due to the high volume of orders.
• Please note that bartanonline.com can expect delays in returns, refunds, and deliveries during Public Holidays, Promotional months, and Festive seasons such as Eid, Christmas, New Year’s Eve, and the Holy month of Ramadan.